Pipster's Policies

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PRIVACY POLICY

Pipster Solutions Ltd provides services commercially and specialise in providing quality bid writing, and also bid management and coaching. This privacy policy explains in a clear and succinct way, how we use any personal information we collect about you, either through using our website, or in any other way, verbally or in writing.

Data controller

Pipster Solutions as an organisation is a data controller and specifically, Ms Pippa Birch a company director, is Pipster Solutions Ltd.’s nominated Data Controller. Ms Birch can be contacted by email at pippa@pipster-solutions.co.uk or telephone number +44 (0)7787 501652

On what basis do we collect and process your data? (known as lawful processing)

We collect information about you our clients or prospective clients in order to process your order, manage your account and to email you about other similar services. Personal information is transferred within the EU and USA as part of hosted cloud services (OneDrive, Office 365, Drop Box). The lawful basis on which we process your data is in the legitimate interests of Pipster Solutions Ltd.

In identifying this ‘Legitimate Interest’ as the lawful basis, we have conducted a ‘Legitimate Interest Assessment’ in order to be satisfied that the interests of Pipster Solutions Ltd do not override your own legitimate rights and freedoms.

Legitimate Interests

The processing of client data is undertaken in order to engage commercially and offer the most appropriate level of service. In addition, we maintain an oversight of our clients to continue our support. Pipster Solutions and the client benefit from this processing activity as it provides opportunities to establish and sustain commercial relationships and to provide the most focused advice for the benefit of the client. If processing this data were not permitted, then the company could not operate and provide services.

The data collected will not be used for any unlawful or unethical purpose.
Sensitive Information
Pipster Solutions Ltd does not process sensitive data.
Categories of Data
Pipster Solutions processes non-sensitive data. For our staff we process:

We process the following data of our clients:
Name
Address (business)
Phone number
Email address(s)
Signature
Clients staff names
Clients staff contact detail

Data recipients

Any personal data we collect, hold and process is retained within our own company computers based in the UK. We utilise Microsoft 365 and OneDrive and Drop Box cloud services. Microsoft reside the data in UK data centre’s and Drop Box reside the data in the USA. Drop Box comply with the Privacy Shield Framework. We also use the services of accountants ‘Ship Shape’, based in the UK. Personally identifiable data may be used in the preparation of statutory accounts.

Access to personal data is restricted to those who have a legitimate reason to retrieve it, e.g. company directors, managers and nominated individuals.

Data transfers

Personal Data is transferred to the EU and USA by some of our data processors through their cloud service provision. This complies with the GDPR international transfers requirements.

Retention policy
The data we collect directly from you is the minimum we require to facilitate the lawful processing described above. Personally Identifiable Data placed on our system will be deleted at 7 years in order to comply with legal and financial requirements.

Your rights as a data subject

The regulations provide a number of rights to you as the Data Subject. Pipster Solutions Ltd is committed to upholding those rights and those applicable to the personal information we collect and process are listed below. In addition to these rights, you have the right to escalate any concern to the Supervisory Authority, which in the UK is the Information Commissioners Office https://ico.org.uk. A full and detailed explanation of all rights can be found at https://ico.org.uk/for-the-public/
  • The Right to be Informed – you should be clear about what, why and in what way your personal information will be processed at the time it is processed. This privacy policy sets out that information
  • Right of Access – you have the right to know what personal information is held, by whom and why. You can send a Subject Access Request to see what personal information and any supplementary information relating to you is held by us. We will provide you with the information we hold within one month of your request, unless the provision of that information is particularly complex. In which case, we may extend the deadline by a further two months. This information will be provided free of charge unless you require multiple copies of the same information, in these circumstances, we retain the right to charge a reasonable administrative fee.
  • The Right to Rectification – If the information we have collected and processed is inaccurate or incomplete, you have the right to have it rectified. We will respond to your request for rectification within one month, unless the request is complex or multiple.
  • Right to Erasure – You have the right to have your personal data erased and to prevent processing in some specific situations, these include:
    • Where personal data is no longer necessary regarding the purpose for which it was originally collected
    • When you withdraw consent
    • When you oppose the processing and there is no superseding legitimate interest for continuing the processing
    • If the personal data was unlawfully processed (i.e. otherwise in breach of the GDPR)
    • If the personal data must be removed in order to comply with a legal obligation
    • If the personal data is processed in relation to the offer of information/ society services to a child.
  • Right to Restrict Processing - If you contest the accuracy of the personal data we hold, we will restrict the processing of your data until accuracy is verified. The restriction of processing can occur for other reasons too, such as if you require us to retain your data in the advent of a legal claim.
  • Right to Data Portability – You have the right to move, duplicate or transfer your data easily from one IT environment to another in a safe and secure way, without hindrance to usability.

You also have the right to lodge a complaint with the UK’s supervisory body, The Information Commissioners Office www.ico.org.uk

Automated decision making

Pipster Solutions Ltd does not conduct any profiling or automated decision making.

Other websites

Our website contains links to other websites. This privacy policy only applies to Pipster Solutions Ltd, so if you follow a link to another website, you should read that organisations own privacy policy.

Changes to our privacy policy

We keep our privacy policy under review and we will place any updates on our website. This privacy policy was last updated in April 2018

How to contact us

You can write to us at this address:
Pipster Solutions Ltd
6 Home Farm Close, Steeple Ashton, Wiltshire BA14 6AH

You can telephone us on these numbers:
+44(0)1380 871578
+44(0)7787 501652

You can email us by using this link:
/contact-us
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COOKIE POLICY

To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

How do we use cookies?

A number of our pages use cookies to remember:
  • your display preferences, such as contrast colour settings or font size
  • If you have already replied to a survey pop-up that asks you if the content was helpful or not (so you won't be asked again)
  • If you have agreed (or not) to our use of cookies on this site
  • Also, some videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and what videos you visited.

Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.
The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.

How to control cookies

You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.e work which he undertakes. His track record and the demand from our customers to work with him again speak for themselves.
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Other Policies in development....

Data Policy
Customer Care Policy
Quality Policy ?
Sustainability Policy
Health & Safety Policy
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Contact Us

07787 501652
01380 871578
pippa@pipster-solutions.co.uk